Returns & Exchanges Policy

At ToyShop, your satisfaction and safety are important to us. However, due to the intimate nature of our products, we follow a strict no-exchange and limited-return policy to ensure hygiene and customer privacy.

1. Can I Return or Exchange an Item?

Because we sell personal and adult products, we do not accept returns or exchanges unless:

• You received a wrong item (not what you ordered)

• Your product is damaged or defective on arrival

• An item was missing from your parcel

2. Return & Exchange Eligibility

To be eligible for a return or exchange:

• The product must be unused, unopened, and in its original sealed packaging

• You must contact us within 48 hours of delivery

• You must provide clear photo or video proof of the issue

We reserve the right to deny any return or exchange if the product appears to be opened or tampered with.

3. Non-Returnable & Non-Exchangeable Items

For hygiene reasons, the following items are non-returnable and non-exchangeable under any circumstances:

• Opened or used products

• Personal lubricants, creams, sprays

• Lingerie, condoms, or intimate wear

• Items on clearance sale or marked as final sale

4. How to Request a Return or Exchange

Send an email to:
📧 info@toy.amazons.pk

Include:

• Your Order ID

• Description of the issue

• Photos or video of the item and packaging

We will respond within 7 business days.

5. Who Pays Return Shipping?

• If the mistake was ours (wrong or damaged item), we cover the return shipping.

• If the return is not due to our error, the customer is responsible for shipping charges.

6. Exchange Process

If your request is approved:

• You may choose a replacement item of equal value

• Or receive store credit for a future purchase (if preferred)

No cash refunds will be given for exchanges.

7. Questions?

We're here to help with complete privacy and respect.

📧 Email: info@toy.amazons.pk
🕐 Support Hours: 10:00 AM – 6:00 PM (Monday–Saturday)